Course: England Tactall Resources

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	What is the TACTALL project all about? TheTACTALL project brings together six partner countries, transfering innovativelearning methodologies aimed at understanding functional diversities andaccessibility. The project promotes ‘Tourism for All’ in new partner states,cities and municipalities. Theproject is supported by the European Union through the Leonardo da Vinciprogramme and seeks to improve vocational education systems in Europe. Theproject focuses on general access and services to encourage an excellentquality of service to meet the diverse needs of all customers – hence “Tourismfor All”. What is the TACTALL project all about? read more... Resource

1	Workshop 1 Jenifer Littman Presentation PDF PDF document Read Me First Word document SWOT Analysis Word document Some details from workshop 1 PDF document Workshop 1 Presentation PDF PDF document Agenda Word document Agenda with timings Word document

2	Week 1 The Accessible Tourism Market Word document Accessible Tourism Business Case PDF document Action Plan Form Word document Activity 1 Word document

3	Week 2 2.2 Legislation and how it affects you Word document 2.3 Customer Journey and Quality Access Schemes Word document Activity 2 Word document Access Statements file Bath Tourism Access Forms file National Accessible Scheme file Open Britain Access Forms file

4	Week 3 Catch Up Word document

5	Workshop 2 4P's Marketing Strategy Word document Good Websites Word document PEST Analysis Word document The small guide for hotel managers and their webmasters PDF document Workshop 2 Presentation PDF PDF document Finalising Plan Word document Worst Websites Word document

6	Week 4 Easy Does It PDF document Activity 3 Word document

7	Week 5 4.2 Customer Service Word document 4.3 Customer Service Case Study - National Maritime Museum (including Activity 4) Word document NMM - documents to read or complete file

8	Week 6 4Ps Marketing Strategy Word document Useful Information file

9	Week 7 Finalising Plan Word document

10	Workshop 3